9/12 i-55 Network Update

September 12, 2005, 6:07 pm

Posted by kyle in Whatever
Rating: 0/5 Votes : 0

Around 2 pm this afternoon, Entergy restored power to our datacenter in New Orleans. During the switchover from generator back to building power, we lost power in a few of our racks. This caused most of our web and email services to go down. (Kind of ironic that we didn't go down at all during or immediately following the hurricane, but we do when the power comes back on. Go figure....)

Power has been restored to the entire datacenter and most of our services should be back up and running. We are still having problems with a couple of our mail servers, but should those issues resolved shortly.

I have also been informed of a fiber cut that is affecting all of our customers in the North Shore area on Louisiana. BellSouth is working on repairing the fiber, but we were given no ETA. I'll let you know as soon as I know.

There have also been some reports of PPPoE authentication failing in some areas. We are looking into that problem as well.

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Comments

Posted by
on September 12, 2005, 9:01 pm

I live in Ocean Springs, MS. Any status update for DSL service to our area?

Thank You!

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Posted by kyle
on September 13, 2005, 3:25 pm

We were told that Quest is working on repairing their fiber stations in the area. Once I have an ETA, I will let you know.

Reply to this comment

Posted by Paul
on September 16, 2005, 2:44 am

There's at least one DSL customer in Ocean Springs, MS that is happy.

Me!

Please extend my appreciation to everyone who was involved in the restoration of service effort for all of
the Datasync/I-55 customers.

May the God of Abraham, Isaac and Jacob through his Son, Jesus Christ richly bless each of you!

Paul

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Posted by
on September 13, 2005, 9:31 am

You guys are absolute heroes! What we have learned from this disaster is that most of the folks from the private sector (like yourselves), the non-profit sector, the faith based sector and, once they were allowed in, the military, have been compassionate, efficient, hardworking and given their all for us to the best of their ability. I wish the civilian governmental response had been even a tenth as good.

We are Bay St. Louis DSL customers who evacuated to Jackson, MS and since our home is gone, will be staying here for a while (and obviously can't use DSL service to our emply lot on the coast for the moment). I am sure you have other coast and NOLA customers who are here in Jackson and in a similar situation.

We (and I am sure others) would love to be able to transfer our DSL service with i-55 to our new quarters in exile, if you serve the Jackson area (which it looks like you do).

Can someone blog about how to find out what neighborhoods in Jackson MS are covered and if so, how we should go about getting the service transferred?

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Posted by kyle
on September 13, 2005, 3:55 pm

We do offer DSL in the Jackson area. The best way to find out if you can transfer your DSL service is to call our office at 888-670-1170 and speak to someone in the sales department.

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Posted by
on September 13, 2005, 9:37 pm

Thanks, Kyle

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Posted by Brad Ferguson
on September 14, 2005, 1:46 pm

Do you know the status on the fiber in the Pascagoula area that was cut?

Thanks!

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Posted by kyle
on September 16, 2005, 3:45 pm

I was told this morning that everything should be back up and running along the coast.

I don't know about the fiber cut in Pascagoula. I'll see if I can get some info on that.

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Posted by
on September 17, 2005, 8:15 am

The fiber in the Pascagoula area is back up now.

Thanks,

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Posted by
on September 16, 2005, 11:44 am

Paul,

Which DNS servers are you using? Do you have a static IP address or are you using DHCP.

Thanks,

Marcus

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Posted by kyle
on September 16, 2005, 3:51 pm

I don't understand what you are asking.

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Posted by Paul
on September 17, 2005, 4:41 am

Marcus,

I do have a static IP address for this DSL connection.

The only nameserver that appears to be working for me is 208.231.96.12 (I do use a local DNS cache which may explain why I haven't noticed before).

Kyle, I'm sending you a detailed email at your datasync.com email account in a few minutes. I'm rogerspl.

Thanks,

Paul

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Posted by
on September 17, 2005, 3:45 pm

I am in Diberville, my DNS settings are 205.216.82.1 and 205.216.82.2
I can only get to my gateway and no DNS. I saw in teh earlier posting 208.231.96.12. Can you provide the info i need to get back and running?

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Posted by
on September 17, 2005, 6:58 pm

I am in the same boat. My DSL is configured for a DSN primary and secondary of 205.216.82.1 and 205.216.82.2, respectively. My gateway is 209.16.66.1.

Should my DSL work with this configuration?

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Posted by
on September 17, 2005, 3:23 pm

yes, i removed the Dns, added that number and i am running no problem.

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Posted by Paul
on September 17, 2005, 5:45 pm

Andy,

Earlier I received confirmation that 208.231.96.12 is the only nameserver that will service all of your DNS lookups.

205.216.82.1 and 205.216.82.2 are nameservers from yesteryear (aka "the good ole days"

.

I'd suggest configuring 208.231.96.12, 209.16.64.1 and 209.16.64.2 as your nameservers so that when things return to normal, you'll have more than one to pick from.

Paul

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Posted by
on September 18, 2005, 1:37 am

Paul,
Thanks for the configuration info. My DSL is up an running.

Yep I am old (40) and have been with Datasync/I-55 since a SunHerald article about Datasync just after they open for business.

Appreciate the support.

Thanks,

Andy

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Posted by www
on November 14, 2005, 10:23 pm

205.216.82.1 and 205.216.82.2 have no longer been issued out to any customers for well over a year now. In fact I'm surprised they even work for customers still.

All 228 Area Code customers should use the following:

Primary DNS: 209.16.64.1
Alternate DNS: 208.231.96.12

If you are in 601-662 or in 504,985,225 Area Codes you should use the following:

Primary DNS: 208.231.96.12
Alternate DNS: 209.16.64.2

If anyone notices slowness on websites loading, or websites timing out and you're not sure please call us 24/7 at 1-800-599-7962 extention 3 for Support.

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