i-55 Network Status

September 1, 2005, 10:07 pm

Posted by kyle in Whatever
Rating: 5/5 Votes : 1

I am going to keep people updated on the status of i-55's network here.

During the storm, we never lost power or connectivity in our datacenter. There will be some expected downtime for our customers as power and telephone service is being restored in the areas hit by Hurricane Katrina. We are working around the clock to restore service to all of our customers.

If you have questions about when service will be restored to your area, please post them here and I will do my best to find the answers.

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Comments

Posted by kyle
on September 1, 2005, 10:19 pm

Right now we are looking into some routing issues on our network. Some people may be experiencing some issues like the following....

1 <1 ms <1 ms <1 ms ndcr1.datasync.net [204.251.0.33]
2 28 ms 28 ms 28 ms ndcr6.datasync.net [208.231.96.4]
3 30 ms 29 ms 29 ms ndcr3-ndcr6.datasync.net [209.205.128.137]
4 30 ms 30 ms 30 ms 208.231.96.5
5 82 ms 74 ms 76 ms ndcr6.datasync.net [208.231.96.4]
6 81 ms 89 ms 88 ms ndcr3-ndcr6.datasync.net [209.205.128.137]
7 87 ms 87 ms 87 ms 208.231.96.5
...

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Posted by Michael O'Keefe
on September 3, 2005, 10:56 am

Kyle - Coahoma Electric Power, Lyon,MS. DSL #662-624-8327; email-cepaokeefe@gmi.net. We appear to have a DSL issue. Cannot ping outside of our router. I called BellSouth; they referred me back to I-55. Is there anything you can do on your end on this problem? Please respond to email ggokeefe@hotmail.com. Our community is hosting many (over 1000) persons from coast area. We are deeply appreciative of the efforts of you and your staff.

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Posted by
on September 3, 2005, 3:44 pm

Kyle,

I live in Tupelo, MS and have not been able to connect through normal channels. Today I loaded a JUNO disc to get online. Once online, I somehow connected to my homepage with I-55 and was able to view my e-mail.

I know you guys are doing all you can and I appreciate your efforts. Any idea when the normal connection from Tupelo will be available?

Thanks

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Posted by www
on September 7, 2005, 8:35 pm

thanks for keeping up a blog!
i have a question,which might sound silly,but i am not that computor savy,thankfully Chad is an ole buddy of mine,and used to my questions...
i have a website,www.lawsonworks.com,it is provided by network solutions...
i 55 provides my email service from the website to my email...
alot of my emails from john@lawsonworks.com do not seem to be going thru,is that because i 55 is down,or is there another problem,if so can you help...
could you be so kind as to email me your responce,as my home was destroyed in new orleans,and i am checking messages on other poeples emails...
do you all have a phone # as well,it wouldn't be bad for me to talk to someone....

thanks so much
hang in there!
jkl

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Posted by kyle
on September 7, 2005, 9:48 pm

One of our core DNS servers was located in Biloxi. It has been down since the hurricane hit and it was causing some intermittent problems with the mail server your domain is using. We resolved the issue this afternoon.

If you would like to talk to someone, our technical support department has resumed normal hours of operation and can be contacted at 888.670.1170.

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Posted by
on September 1, 2005, 10:31 pm

When will DSL service to north-east MS (West Point) be restored? Days, weeks, months? Is the failed infrastructure that services us under water in New Orleans, or in Hammond, or elsewhere?

I hate to jump to another provider for something that isn't your fault, but I can't wait months.

Thanks.

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Posted by kyle
on September 2, 2005, 7:09 am

We are hoping within the next day or so. The carrier that provides our physical fiber connection to north MS has been down since early Monday. We are working with them and others to find a way to re-route the connection to us.

Hopefully I will have an answer for you this afternoon.

Reply to this comment

Posted by
on September 2, 2005, 8:53 am

Thanks, Kyle, for working to correct the problem
in North/NE MS. I'm in the Tupelo area.
We are glad y'all are all okay.

Like Stormy, I don't want to switch ISPs either. Your yearly rate, for those who prepay a year's service in advance, is one of the best around.

I don't want to make a change when my yearly
renewal comes up next week.

Thanks!
JW

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Posted by
on September 2, 2005, 9:57 am

Any idea on Central MS (Jackson area)? Appreciate the work you guys are doing...

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Posted by kyle
on September 2, 2005, 11:10 am

Central MS and North MS are both connected to us using the same long haur carrier. Once we get that re-routed, we should be able to start restoring service to cetral and north MS customers.

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Posted by Jeremy Bandre
on September 2, 2005, 11:36 am

Are the routing changes required to get North MS up and running controlled by I-55 or parter?

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Posted by kyle
on September 2, 2005, 12:46 pm

We are working with our carrier to re-route the traffic. So, at the moment, we are waiting on them.

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Posted by www
on September 2, 2005, 1:14 pm

My brother Mark Miller, with Primo Engineering, is in Gautier, MS (near Pascagoula). He usually works with Mark Gehres. He has found a location that has power where he can move his computers, but he needs to find out if he can get his IP's rerouted to this other location until power and Internet services are restored at his location. If Mark Gehres or anybody else can help make this happen, please contact me or my brother Mark.
Mark Miller: 228-218-9523
David Miller: 352-564-1511 (Florida)
My email: avidM@BestwareInc.com">DavidM@BestwareInc.com

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Posted by kyle
on September 2, 2005, 2:34 pm

I am not sure if that is a possibility at the moment. I will have to find out for you and get back with you over the weekend.

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Posted by www
on September 2, 2005, 2:20 pm

I know ya'll are working hard, and we all appreaciate it. Having said that, what is your estimate of restoring DSL service to Baton Rouge? Like everyone else, the outage is starting to get critical for us. Any info would be greatly appreciated. Thanx in advance.

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Posted by kyle
on September 2, 2005, 2:33 pm

Engineers for the long haul carrier that connects us with Baton Rouge are in New Orleans at the moment. They are trying to get into their building. They hope to have an update sometime on Saturday.

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Posted by Jeremy Bandre
on September 2, 2005, 2:40 pm

Kyle,

Thanks for all the updates. Every little bit of information like this helps me satisfy my customers need for updates.

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Posted by kyle
on September 2, 2005, 7:28 pm

Dialup service has been restored to the 985 and 504 area codes.

Reply to this comment

Posted by
on September 2, 2005, 10:18 pm

drop me a line - I may be able to help with your MS DSL drops

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Posted by Jeremy Bandre
on September 3, 2005, 9:43 am

How's that?

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Posted by
on September 3, 2005, 3:59 pm

I am a Tech from EBIComm and was wondering if you had a time when the ATM from NO to Jackson would be back up?

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Posted by kyle
on September 3, 2005, 4:57 pm

All DSL (bridged and PPPoE) in the 985/504 LATA is back up. This also includes the i-55 Bundled Voice/Data DSL as well.

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Posted by Jeremy Monts
on September 3, 2005, 5:02 pm

Congrats on that, any news on the MS front?

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Posted by kyle
on September 3, 2005, 5:10 pm

Our long haul carrier said they would be up 100% by Monday at noon. I can't guarantee that, but I figured I would share that information. We may start seeing services come back to our Central/North MS and Baton Rouge areas between now and then.

We are also working on a plan to restore dialup to Central/North MS as a means of last resort.

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Posted by Jeremy Bandre
on September 3, 2005, 6:10 pm

Thanks again for the update....

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Posted by iStormy
on September 4, 2005, 3:45 pm

That would be good. This try-AOL-free CD has the slowest dial-up I've ever used.

P.S.: The verification code at the bottom of the post window is nearly impossible to use. I've averaged 5 attempts on each of these two posts before guessing it right.

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Posted by kyle
on September 4, 2005, 8:46 pm

I figured that it is always uppercase letters. Took me a little bit to get used to it as well. However, it is definitely better to use it than it is to deal with blog spam.

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Posted by kyle
on September 3, 2005, 5:17 pm

It seems that some Baton Rouge customers are able to dial up. I am working on verifying this right now.

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Posted by
on September 4, 2005, 11:54 am

My DSL has been out since Monday morning at 8:30 or so. I live in Baton Rouge and am about to go nuts just using dialup.

J

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Posted by kyle
on September 4, 2005, 8:51 pm

Baton Rouge DSL is back up.

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Posted by
on September 4, 2005, 11:15 am

I live in DeRidder, LA and have been without internet access since Monday, 8/31. Any idea when access may be available again?

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Posted by
on September 4, 2005, 12:50 pm

We support disaster recovery contractors and are setting up a base of operations in Ponchatoula, LA. Any idea of leadtime to get new service for ADSL or T1?

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Posted by JM
on September 4, 2005, 5:52 pm

Eric, I can't speak for Kyle, but an ADSL order I placed earlier this week had a due date of 10/12...

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Posted by kyle
on September 4, 2005, 8:49 pm

Since Bell owns all the lines and they are using all of their resources to restore service, look for those lead times to get pushed back as far as November/December.

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Posted by
on September 4, 2005, 2:17 pm

I live in DeRidder, LA and have been without internet access since Monday evening. Do you have an estimated date as to when service may resume?

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Posted by kyle
on September 4, 2005, 8:57 pm

I am looking into this right now.

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Posted by kyle
on September 4, 2005, 10:59 pm

We are still getting fast busies when trying to dial DeRidder, Lake Charles and Lafayette. Checking into this right now.

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Posted by kyle
on September 4, 2005, 8:50 pm

DSL service has been restored to the Baton Rouge and the entire 225 area.

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Posted by kyle
on September 4, 2005, 10:31 pm

Dialup servive has been restored to all of the 225 area code.

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Posted by
on September 5, 2005, 7:34 am

Any more word about the busy signals in the DeRidder, Leesville area?

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Posted by kyle
on September 5, 2005, 8:01 pm

I haven't been given an update on dialup service in DeRidder, Lake Charles or Lafayette. I am trying to get an update tonight.

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Posted by
on September 5, 2005, 8:26 am

DSL was restored lastnite in Baton Rouge,however,when i awoke this morning it was down again. I am just curious to know if there is work still be done and if so when should connectivity be restored. Thanks for all of you/and all of the people who are working hard.

Reply to this comment

Posted by JM
on September 5, 2005, 11:23 am

Kyle,

Any updates on North MS? I know you hoped to hear something by noon today.

JM

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Posted by gpang
on September 5, 2005, 6:42 pm

Kyle, what is the projected timeline for services to be resotered in Baton Rouge?

Reply to this comment

Posted by www
on September 5, 2005, 7:58 pm

Our DSL service in Baton Rouge remains down also. Any update on status?

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Posted by kyle
on September 5, 2005, 8:19 pm

UPDATE
Baton Rouge, Central/North MS DSL
DeRidder/Lake Charles/Lafayette/MS Dialup

Power was lost at 639 Poydras in New Orleans this afternoon. That halted efforts to restore the long haul circuits that provide service to those areas.

Crews are working to restore power to that building at the moment. We were given no ETA.

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Posted by www
on September 6, 2005, 12:26 am

Yo, many thanks for all your help.

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Posted by
on September 6, 2005, 9:17 am

kyle,
can you give us updated status on central/north MS DSL?
Keep you powder dry!

Reply to this comment

Posted by
on September 6, 2005, 2:06 pm

Yes, this would really be helpful to us!

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Posted by
on September 6, 2005, 8:54 pm

Do you know the status of the network in Lucedale MS? My brother lives there and gets a "failure to connect to remote host computer" message when he dials in.

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Posted by
on September 7, 2005, 10:11 am

Kyle,

Anything new regarding when DSL will be up in North MS?

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Posted by
on September 7, 2005, 10:17 am

Hi Kyle,
I'm an IS admin in BR and I just wanted to update on your Baton Rouge status from this end. We have dial up access to i-55, we do not have ADSL access yet, and for some reason we have POP services, but do not have SMTP services? - (we can receive new incoming email but cannot send out at all). I checked the IP settings and they're fine. Any idea when SMTP will be restored? I know you guys are swamped, but any info would be helpful. Thanks.

Reply to this comment

Posted by kyle
on September 7, 2005, 1:32 pm

We had some problems with DNS that were resolved this afternoon. SMTP access should be working fine now. If it isn't please let me know.

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Posted by kyle
on September 7, 2005, 1:43 pm

UPDATE
Baton Rouge, Central/North MS DSL
DeRidder/Lake Charles/Lafayette/MS Dialup

Sorry for no updates last night and this morning. There have been some intermittent Internet issues at my place of refuge in Jackson, MS.

On to the update.....

Power was restored to 639 Poydras. People are working on the fiber connections going in and out of the building right now.

Current Status:
DSL is working in 225/504/985.
Dialup is working in 504/985.
Dialup is spotty in 225/337/601/662 due to overloaded phone circuits. Bell and other carriers are working on this issue.
DSL in MS is still down due to the fiber work being done at 639 Poydras.

I wish I had good news for all of our customers, but unfortunately problems keep popping up that are out of our control. Please bear with us as our long haul fiber carriers repair their networks.

I will keep posting updates as I find out more.

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Posted by
on September 7, 2005, 2:03 pm

Thanks for the update Kyle!

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Posted by Michael O'Keefe
on September 7, 2005, 5:17 pm

Kyle -
Many thanks for your effort under the extremely trying circumstances surrounding you.

Michael

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Posted by Joey
on September 9, 2005, 8:19 am

Thank you guys for getting Alabama DSL working so soon. Is there any progress on any part of MS?

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Posted by iStormy
on September 10, 2005, 3:01 pm

NE-MS DSL is up for me.

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Posted by
on November 16, 2005, 9:27 am

i would like to be informed with the online connection of Lucedale Mississippi if it is okey now?????i just got a big problem in connecting with my family there.
please do reply and response me as soon as possible

thank you very much.

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Posted by kyle
on November 29, 2005, 4:02 pm

I am unaware of any issues in the Lucedale area. Please call our technical support department at 888-670-1170 and they will be able to help you with any problems you may be having.

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