Around 2 pm this afternoon, Entergy restored power to our datacenter in New Orleans. During the switchover from generator back to building power, we lost power in a few of our racks. This caused most of our web and email services to go down. (Kind of ironic that we didn't go down at all during or immediately following the hurricane, but we do when the power comes back on. Go figure....)

Power has been restored to the entire datacenter and most of our services should be back up and running. We are still having problems with a couple of our mail servers, but should those issues resolved shortly.

I have also been informed of a fiber cut that is affecting all of our customers in the North Shore area on Louisiana. BellSouth is working on repairing the fiber, but we were given no ETA. I'll let you know as soon as I know.

There have also been some reports of PPPoE authentication failing in some areas. We are looking into that problem as well.

Here is the current state of the i-55 network....

Dialup has been restored to all of our service areas. You may find yourself trying to connect more than once due to the overloaded voice networks. We apologize for this; however, it is something that is out of our control. BellSouth is working to increase capacity on their voice networks and hopefully this won't be a problem for too much longer.

DSL service has been restored to our Louisiana and Alabama customers.

DSL service in Mississippi is still experiencing some issues. Our long haul provider is still working on their network. We are working on an alternative for restoring service to our Mississippi DSL customers.

I will keep providing updates for our Mississippi customers as I get them.

If you are in an area that should be up and running and are experiencing problems with your service, you may contact our Technical Support department at 888-670-1170.

I am going to keep people updated on the status of i-55's network here.

During the storm, we never lost power or connectivity in our datacenter. There will be some expected downtime for our customers as power and telephone service is being restored in the areas hit by Hurricane Katrina. We are working around the clock to restore service to all of our customers.

If you have questions about when service will be restored to your area, please post them here and I will do my best to find the answers.

Here is the link for a blog being run by one of the guys camped out in our New Orleans datacenter.

http://mgno.com/
or
http://www.livejournal.com/users/interdictor/

I am setting this up so our network engineers, who have locked themselves in our datacenter, can contact their families to let them know they are alright.

They currently have a webcam up so you can see them hard ar work (or play).
http://old.mises.org:88/NO2

I will continue adding comments to this post as I receive information about i-55 employees and their families.

Well, I am camped out in Jackson, MS. It took me 5 hours to make it 120 miles Sunday night. I had debated turning around and going back to Hammond, but now that they are not supposed to have power for at least a week, I think I made the right choice. 5 hours of my time is worth conditioned air.

I only lost power for about 5 minutes on Monday afternoon. Other than that, power, cable and Internet have been up the entire time. I am part of the 3% of Jackson that had power Tuesday night. I feel like I have won the lottery or something.